Terms & Conditions

Delivery and costs

Emilie Jones.co.uk aims to dispatch all orders the following working day after receipt of your order.

Depending on the volume and weight of the order, it will be sent by post, parcel service or courier. For deliveries in the UK please allow up to 5 working days.

Most goods will be sent by some form of signed delivery and will require a signature on receipt. Please make sure someone is available to sign for the goods.

If you see any damage to the packaging, make a note on the courier’s delivery papers and advise us as soon as possible.

In all cases, unless you have the opportunity to open the parcel and inspect the goods for any shipping damage before the courier has left, it is advisable to sign “not inspected”.

In extreme weather conditions (too warm or too cold), we may delay the shipment without notice to avoid damage to the parcel in transit.

Returns Policy

Damaged Items:

Occasionally, despite our packaging, items do get damaged in transit. In this instance you will be requested to provide photographs of the damaged item, including any damage sustained to the packaging. Please retain all packaging as this may need to be inspected by Royal Mail/Courier as part of the claims process. Once we have received pictures of the damage, we will issue a replacement of the item, or a refund. If you are not able to provide photographic evidence of the damage, the item must be returned via a trackable means to obtain your refund.

Lost Items:

All our orders are despatched through Royal Mail, once it is despatched we will email you a confirmation.

If your item does not arrive within a reasonable time please contact us to advise non-receipt. If you have not received your item we will issue a refund and commence the claim process. You will be required to complete a form declaring that you have not received your item. This will be forwarded to Royal Mail along with claim form. Royal Mail may also contact you regarding the lost item.


Emilie Jones.co.uk makes every effort to ensure that all prices and product information are as accurate as possible. Prices and product availability may be changed without notice.

All goods include UK sales tax at 20% where/if applicable.


All online payments are conducted through PayPal on secure servers..

There will be no contractual obligation between you and Emilie Jones.co.uk for the supply by it to you of any product until such time as the goods are shipped and the credit / debit card debited.

Any disputes or claims arising from such a contract will be subject to the jurisdiction of the English courts.


Our website is secure. Credit card details are not stored online. We use secure SSL encryption systems for all transactions so you can shop in confidence.


Emilie Jones.co.uk does not expressly warrant that the information contained on this site is accurate, complete or totally current. Emilie Jones.co.uk , its directors, employees and representatives disclaim all damages arising from the use of this site or any of the content and information included in the site. This limitation of liability includes direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties implied or otherwise.

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